Shipping policy

SHIPPING POLICY

Most RAXX products are made to order, which means your order is produced especially for you after it is placed.

PROCESSING & PRODUCTION

Please allow time for your order to be produced before it ships. Production times vary depending on the product and fulfillment provider and may be longer during holidays, sales, or other high-volume periods.

SHIPPING

Shipping rates and available shipping options are calculated and displayed at checkout when applicable.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that estimated delivery dates are estimates only and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

MULTIPLE PACKAGES

RAXX products may be produced by different fulfillment providers. If your order contains multiple items, they may arrive separately and you may receive more than one tracking number. Don't panic — the rest of your RAXX is probably still on the way.

SHIPPING ADDRESS

Please double-check your shipping address before placing your order. If you notice an error after ordering, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.

LOST, DAMAGED OR DELIVERY ISSUES

If your package arrives damaged, appears to be lost, or you experience another delivery issue, please contact us at raxxlhc@gmail.com with your order number and we'll help you determine the next steps.

QUESTIONS?

Have a question about your order? Contact us at raxxlhc@gmail.com and we'll be happy to help.