Refund policy

RETURNS & REFUNDS

Most RAXX products are made to order just for you. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other non-defective items. Please review product details and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery so we can make it right.

Please include your order number, a description of the issue, and clear photos showing the problem. Once reviewed, eligible orders may receive a replacement or refund.

You do not need to return a damaged or defective item unless we specifically ask you to do so.

SIZE & COLOR SELECTION

Because our products are made to order, we cannot offer returns, refunds, or exchanges when the incorrect size or color was ordered. Please check the applicable size guide before purchasing.

CANCELLATIONS & ORDER CHANGES

Orders are sent into production quickly. If you need to cancel or change an order, contact us as soon as possible. We will do our best to help, but once an order has entered production, we may not be able to cancel it or make changes.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

QUESTIONS OR ORDER ISSUES

Please contact us at raxxlhc@gmail.com with your order number and we'll be happy to help.

This policy does not limit any rights you may have under applicable consumer protection laws.